Case studies or role playing – another type of an interview

 

Another type of interviews involve “case studies” or “role playing” interview.

You have a scenario and you need to react to it. To be honest, it does not matter how you react or which solution you choose (apart from choosing to beat your manager in case he refuses to give you a promotion 😉 ).

What matters is how you speak up your solution (confidence, hard tone of voice etc.) and if you put a few key words.

Let me explain you below how case studies work and what it is.

5 Rules of Improvisation:

  1. Don’t deny
  2. Don’t ask open ended questions
  3. You don’t have to be funny
  4. You can look good by making your partner look good
  5. Tell a story

There are many role play games and each one is tailored to the position/situation you are applying for. The goal of these role play exercises is to see how perform in the role you have applied for with particular emphasis on your demeanor throughout the exercise.

Each company has different values and these are often the benchmark by which you are judged. In order to do well in an assessment center role play exercise, you need to incorporate these values into your performance. Prepare with our role play and group exercise pack to give yourself the best chance of success.

Four tips to succeed in a case study interviewFour tips to succeed in a case study interview

  1. Deconstruct the question before you construct your answer – Break the question into ‘sub-questions’ that you can answer prior to solving the whole problem.Case studies often include a plethora of information and more than one question — it’s your job to sift through the information and pull out what’s most important.
  2. Explain your reasoning – Explaining your thought process to your interviewer will help them understand why you may have answered the question in a certain way. Even if you make a mistake, you’ll still be giving them the chance to observe how you reason.
  3. Listen to any leads or cues given by the interviewer and if you need additional information, ask for it without any fear. Any additional information that your interviewer supplies is probably something he or she wants you to remember, so take note of it and use it in your answer! Sometimes you’ll be assessed on how well you can probe for more information.
  4. Don’t stress about finding the right solution – Often times in case studies, there isn’t one right answer. The employer is assessing how you solve the problem, not necessarily the ultimate conclusion you draw.

What is very important, is that you include in your dialogue all values that your company XXXX is talking about, They are the following for example: open communication, trust, intercultural approach, commitment to excellence etc.

During the role play with somebody who will be an employee that is asking for a raise/promotion you should create an atmosphere of trust and talk about it. You should praise the innovative ideas of the employee. During the dialogue/negotiations you should mention his/her performance and underline that even if you are his supervisor, you are both equal partners. During the role play with somebody who will be an employee that is asking for a raise/promotion you should create an atmosphere of trust and talk about it. You should praise the innovative ideas of the employee. During the dialogue/negotiations you should mention his/her performance and underline that even if you are his supervisor, you are both equal partners.
It does not matter what you say but HOW you say it. It means you can prepare for a few scenarios:

  1. You are talking to an employee who has a bad performance. Here, the task is simple as you cannot reward somebody who does not perform well. Please remember about hamburger method. First you say e.g. that you noticed he/she has amazing organizational skills and it is well seen in his/her job as an Account Manager and he.she is a hard worker. Then you mention you noticed he/she needs to work on his/her sales skills as it is a crucial point in the job. In the end, you underline his strength again e.g. that he/she is structured, ambitious etc. Always:GOOD – BAD – GOOD
  2. You are talking to an employee who is a great performer. Here it is tricky, as it is difficult to say no to somebody who is excellent Again you talk about values, his innovation, trust that you both have, that you are partners. You say you cannot offer him/her a raise right now because of budget cut – he/she remembers that you had to lay off 3 people from the department because of it. Because of his excellent performance, he does not have to worry about his position but needs to be patient. 2018 will offer new options in promotion etc. What you can offer now in 2017 is a compensation e.g. more flexible hours / a fitness card and a more various responsibility in another department so he/she then gain more experience.You can use the “reciprocity” rule saying: “When I was your age, I also had a similar conversation in Reuters. I did not succeed to negotiate and had to wait 1.5 years. But I got compensated by nice flexible hours when I needed it when my son was born. Moreover, I finally got a promotion after being patient”. Reciprocity rules mean you know persuasive rules.

IMPORTANT: I do not know details of the role play. If the objective is to say a definite no, then stick to it. If it is more natural, flexible and you have a small margin of cash, another option is to give a small raise/promotion. But better stick to the scenario. And remember it is not what you say but HOW you say. Even if the scene goes into a different direction – stay calm and confident.
One of main rules is also a “liking” rule. Think about 1-2 things your employee will like doing or you know from his/her private life to have a positive ice breaker. Before starting the proper scene ask him/her. “Kate, I remember your son had a tennis tournament last Sunday. How did it go?” “If I remember correctly, you also play. We should have a small match together one day…”It will show them you know the negotiation and persuasive rules.

To case study or role play:

  • Identify the situation.
  • Add details.
  • Assign roles.
  • Act out the scenario.
  • Discuss what you have learned.

Some videos that will hep you to practice this role play:

 

A great link that gives you great tips how to prepare (WITH VIDEOS)

https://www.userlike.com/en/blog/customer-service-training-games

If you need to persuade the person that he/she should not get the promotion without him/her feeling hurt, manipulated:

A key word is “BUT”. Even if the “but” is stupid, some surveys showed that if you use “but” without any good reason, there is 87% chance somebody will do what you want.

 

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